When purchasing workstations, servers and network equipment organizations often do not take into account the dollar value for maintaining and supporting the hardware and software. Studies have shown purchasing new hardware and software is approximately 25% of the total cost of ownership of the equipment over a period of 3 years. A significant portion of the remaining 75% is for maintenance and support of the equipment and this equates to significant dollars. The Monthly Maintenance and Outsourcing agreement includes comprehensive maintenance and support on the servers, network equipment and workstations and therefore reduces the total cost of ownership. Organizations also gain access to a help desk to log and track trouble tickets

Features

• Preventative Maintenance and Support on the server/s
• Preventative Maintenance and Support on all workstations including weekly disc clean ups, defrags of hard drives, Microsoft security updates etc.
• Service Level Agreement with severity level response to trouble tickets
• Monitoring servers, back ups and websites on a second by second basis so as to better manage outages
   

Benefits

• Ongoing Maintenance and Support on the IT infrastructure (server and workstation) which reduces downtime, improves productivity and reduces total cost of ownership
• Tracking and Reporting of software licenses which allows your organization remain in compliance with all software licensing
• Proactive response in the event of server, back-up or website failure which reduces downtime and increases productivity